This helps them further assess the situation and pass details along to the first responders en route to you. NOTE: Even after help is on the way, the 911 dispatcher will continue to ask you questions.
I’m calling from a cell phone and the number is 41.” I’m at the corner of Grant Street and Fifth Avenue in downtown Pittsburgh. Calls to 911 from a cell phone also are not associated with a specific address like landlines, so they can be difficult to track.īy clearly stating your location (or a solid address if possible), emergency/what kind of emergency responder you need, and your phone number, the 911 operator can dispatch emergency responders to your location or call you back if the call drops.
This is important because according to the National Emergency Number Association (NENA), more than 80 percent of 911 calls are made from cell phones, and emergency calls are just as prone to drops, outages, caller-ID confusion, and other wireless phone issues. Next, tell the dispatcher where you are, what is happening or what type of responder you need, and give as much detail as possible about your location and the number you’re calling from. 911 dispatchers are trained to calmly and effectively gather information and assess emergency situations so that they can send the right medical, fire, or law enforcement professionals to the scene. What should your response be?įirst, take a deep breath and stay calm. “911, what is the address of your emergency?” Those are the words you’re likely to hear when you dial 9-1-1.
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